Privacy Policy

Purpose for Collecting Personal Information

To provide platform services to Users, Clearspire Valnix collects certain personal information for the following purposes. This information will be used solely for these purposes and not for any other reason. If the purposes of use change, appropriate measures—such as notifying Users or obtaining additional consent as required by applicable laws—will be taken.

Register and Manage Your Account

User authentication, customer verification (Clearspire Valnix), user information management, and notification delivery

Account termination via remote identity verification, resetting contact information such as phone numbers and email addresses

Supply of Goods or Services

Confirmation of Digital Asset Trading Relationships

Inheritance and Transfer Management

Comprehensive management of digital asset trading relationships, from setup and maintenance to service termination

Preventing unauthorized use

Analyzing usage statistics to provide new and tailored services

Ongoing improvement and enhancement of platform services

Event Details and Promotions

Providing updates on upcoming events and promotional offers

Handling Complaints

Verifying complainants' identities and complaint details

Contacting users to gather information and notifying them of processing results

Handling errors and damages in transactions

AML/CTF and Legal Investigations

Verifying complainant identities and the details of complaints

Collaboration with law enforcement agencies during investigations.

Terminology

For the purposes of this Agreement, the Platform is referred to as “we,” “us,” or “our.” Users and other visitors to the Platform are referred to as “you,” “your,” or “User.” Collectively, “we” and “you” are referred to as “both parties,” and individually as “a/one party.”

Personal Information Processing and Retention Period

We will handle and retain your personal information for as long as required by law, or for the timeframe agreed to when we collected it from you.

Cooperating with law enforcement agencies in investigations.

Generally, we retain your personal information for 18 months after you delete your account or if your account is deactivated for misuse. This timeframe allows for any reviews by financial institutions or investigations by authorities. If no such reviews or investigations occur, we will permanently delete your data at the end of this period.

If an investigation into a legal violation is underway, we will retain your information until the investigation concludes.

If any outstanding debt or credit remains related to your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement applies to all Users trading on the Clearspire Valnix Global website and mobile app (the 'Platform'). Users must adhere to the terms and conditions set out in this Agreement, as well as all applicable laws and regulations on personal information and data protection in the User's country or region.

Invocation

Any reference to codes, statutes, or regulations in this Agreement refers to the most recently amended version, whether the amendment occurred before or after the Agreement was executed.

Headings

Section headings in this Agreement are for convenience only and are not to be used to interpret the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer solely to those within this Agreement.

Guidance on the Use of the Term "Include"

In this Agreement, the term 'include' always means 'including without limitation,' unless otherwise specified.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity on the Platform and to collect various information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (with audio) recordings to verify the identities of P2P merchants and to serve as evidence in P2P order disputes. In addition, facial video (with audio) may be used for Clearspire Valnix identity verification on third-party platforms..

Limitation of Liability

While the Platform uses technical and security safeguards to protect your information, we cannot guarantee that data transmitted over the internet is completely secure. Accordingly, we do not provide any guarantees regarding the security of the personal information you provide, and we are not liable for any loss or damage resulting from unauthorized access to your personal data.

Updates to this Agreement

We reserve the right to update this Agreement at any time. If we revise the Privacy Policy, we will notify you by posting the updates, including the new effective date and details of the changes. In some instances, we may also send you a direct notice. Please review the Privacy Policy regularly. If you continue to use the Platform after changes are made, it means you accept the updated terms.

Official Announcements

We issue official announcements only through the valid contact information you’ve provided or by posting them directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other channels.